Get involved!

Customer Engagement

We strive to put you, the customer at the heart of what we do, through listening, valuing and acting on your views. As a Valleys to Coast customer, you will have first-hand experience of our services. You know whether things are going well, and what could be better.

Have your say about the services that we provide now, get involved and help us improve them. There are lots of ways you can get involved and make a difference!

What is engagement?

Getting involved is about you, our customers being involved in decisions about the services that affect you, in a way that is flexible and offers choice.

It can be as simple as you want to be, we want it to fit your lifestyle, the time you have to give and your own interests. We will support you to get involved!

Our customer and community engagement strategy highlights our approach to engagement.

Multi-coloured wheel with "Our Engagement" in the centre. The wheel is split into wedges highlighting the various ways in which you can engage with us: webchat, estate walkabouts, older persons forum, Tenant Resident Association and community groups, compliments and complaints, roadshow visits, social media, community projects, STAR survey, consultations and focus groups, community events, online events.

Meet our Engagement Team

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Let us know which topics you're eager to get involved with

Be a Talent Spotter: Join our customer recruitment group and help us find great people to join our organisation.

Shape the Future of Inclusion: Share your insights on our Equality, Diversity, and Inclusion work, and contribute to creating a more inclusive and vibrant community.

Climate champion: Are you passionate about tackling climate change and preserving our planet? Join us on our sustainability journey and become an climate champion.

Build a Better Service: Play an active role in the development of our new repairs and maintenance company, ensuring we deliver exceptional experiences to our customers.

Transform Your Community: Dive into exciting community projects that make a real difference in your neighbourhood.

Spotlight Focus Groups: Embrace the opportunity to be invited to ad hoc focus groups, where you can share your perspectives on diverse and intriguing topics that impact our community.

Please select all that apply