The safety of our customers is our top priority and accident reporting is an essential part of maintaining a safe living environment. When accidents, injuries, or hazards are reported to us on 0300 123 2100 quickly, we can take immediate action to address the issue and protect everyone by preventing further incidents.
Whether it’s a slip, trip, fall, or any other safety concern, please report it to us quickly.
Slips and trips: report and prevent
If you notice any hazards like uneven flooring, loose carpets, or spills in communal areas, or your home please report them to us immediately by calling 0300 123 2100. Your quick reporting helps us prevent accidents.
Staying safe at home:
- Keep walkways clear of clutter.
- Use non-slip mats in bathrooms and kitchens.
- Ensure good lighting in all areas.
- Wipe up spills immediately.
- Wear well fitting shoes or slippers.
- If you do have an accident at home please inform our Hub on 0300 123 2100.
General home safety tips:
- Heating: as the weather changes, please ensure your heating is working correctly. If you have any issues, please contact us.
- Security: keep all external doors and windows locked, especially at night. Report any suspicious activity to the police and to us.