CommsHero awards 2024: Laura Morris crowned Leader of the Year!
Our Head of Communications and Engagement has been recognised for her exceptional leadership and outstanding contribution to our organisation. A proud day for Valleys to Coast Last month, Laura Morris and Lizzie Conway, Communications Team Leader, travelled to Leeds to attend the CommsHero conference. We were pleased that our communications work in creating Llanw was […]
Dementia Friend Training: help and hope for people living with dementia
We’re working hard to make Valleys to Coast an inclusive organisation that understands our tenants’ needs and experiences, and colleague training plays a key role in this. Last week, Alison Nunnick, Dementia Advisor, joined us to deliver two Dementia Friends information sessions to help us better support people living with dementia. Five top takeaways from […]
We Want to Hear From You: Complete Our Communications Survey to Help Us Improve
October 25, 2024 We’re reviewing the way we talk to our tenants and partners across our digital and printed channels. As part of the review, we want to find out what we’re currently doing well – and what you think we could do better! Here are some of the questions we’ll be asking in the […]
We’ve Been Shortlisted for This Year’s Welsh Housing Awards!
October 24, 2024 This year, we’ve entered ourselves into the Welsh Housing Awards in two categories, and we’ve been shortlisted for both. The Welsh Housing Awards celebrate the creativity, passion, and innovation of housing organisations and individuals across Wales. It’s a fantastic recognition of the work we do to provide homes where people feel happy […]
Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]
How Door Conversations Are Changing the Future of Our Services—And How You Can Help
We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week […]
How to bring attention to unfixed repairs in your homes
Ensuring you feel safe and happy in your homes is at the heart of everything we do. This is why we believe it’s important to guide you through the process of reporting and resolving repair issues. Step One: Report the problem Report any damage or repair needs to us immediately. Also, remember to check your […]
Making Our Neighbourhoods Greener and Safer
We’re committed to making our neighbourhoods not just places to live, but places to thrive. You might not know this, but we look after approximately 500 trees and have approximately 525,000m² of land across our estates! That’s why we’re taking a close look at the trees across our estates, ensuring they’re healthy and safe for […]
27 Colleagues, 3 Beaches, 20 Bags of Rubbish: Our Impact at the Beach Clean
We understand the importance of having clean, litter-free spaces so to express this value, we took part in this year’s Great British Beach Clean. The Great British Beach Clean is a nationwide event which takes place every September and aims to clean up our beaches and gather data to support conservation efforts. An amazing 27 […]
Creating Tiny Forests throughout Bridgend!
We’re excited to let you know about our new Tiny Forests Project. This project will bring more green spaces to our communities, and we’d love for you to get involved! What’s a Tiny Forest?A Tiny Forest is a small forest, about the size of a tennis court (200 square metres), packed with around 600 trees. […]