Blaenllynfi Builds are taking shape
Our development officers recently paid a visit to the Blaenllynfi development site to check out the progress. The houses are getting closer to being finished and soon, 20 families will be able to call them home. Here’s a summary of our recent progress: Community benefits are in progress: our contractor, Pendragon (Design & Build) Limited, […]
Our proactive approach to damp, mould, and condensation this winter
With the weather getting colder and the cost of heating rising, we all need to be proactive in addressing damp, mould and condensation. We’re aiming to keep our homes safe and warm by taking a new approach to damp and mould this year. Six ways we’re supporting you this winter Help us to help you […]
Help us support our community this Christmas!
We’re coming together to do a little extra for our local communities this Christmas – here’s how you can help. Foodbank donations We’re collecting items for local foodbanks to ensure everyone has a meal this Christmas. If you’d like to contribute, please bring any non-perishable food items to our office in Tremains Business Park, Bridgend, […]
We’re making improvements to our telephony system
As you know, Llanw are now providing your repairs service on behalf of Valleys to Coast. We’ve been working together to improve your repairs journey and as part of the improvements, when you call our office from now on, you’ll notice a few changes. Until this week, we only asked if your call related to […]
Pension credit deadline: apply by 21st December to be eligible for Winter Fuel Payment
A change to this year’s Winter Fuel Payment means that to get the tax-free lump sum worth up to £300, you must be receiving Pension Credit. If you’re already receiving Pension Credit, you don’t need to do anything. The Winter Fuel Payment will be paid into your bank in November or December. I don’t receive […]
CommsHero awards 2024: Laura Morris crowned Leader of the Year!
Our Head of Communications and Engagement has been recognised for her exceptional leadership and outstanding contribution to our organisation. A proud day for Valleys to Coast Last month, Laura Morris and Lizzie Conway, Communications Team Leader, travelled to Leeds to attend the CommsHero conference. We were pleased that our communications work in creating Llanw was […]
Dementia Friend Training: help and hope for people living with dementia
We’re working hard to make Valleys to Coast an inclusive organisation that understands our tenants’ needs and experiences, and colleague training plays a key role in this. Last week, Alison Nunnick, Dementia Advisor, joined us to deliver two Dementia Friends information sessions to help us better support people living with dementia. Five top takeaways from […]
We Want to Hear From You: Complete Our Communications Survey to Help Us Improve
October 25, 2024 We’re reviewing the way we talk to our tenants and partners across our digital and printed channels. As part of the review, we want to find out what we’re currently doing well – and what you think we could do better! Here are some of the questions we’ll be asking in the […]
We’ve Been Shortlisted for This Year’s Welsh Housing Awards!
October 24, 2024 This year, we’ve entered ourselves into the Welsh Housing Awards in two categories, and we’ve been shortlisted for both. The Welsh Housing Awards celebrate the creativity, passion, and innovation of housing organisations and individuals across Wales. It’s a fantastic recognition of the work we do to provide homes where people feel happy […]
Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]