Creating Llanw – the why, what, when and how
Providing homes and places where people feel safe and happy is our very purpose and we’ve listened when you’ve told us you don’t think we’re doing enough to look after your home. That’s why we are thinking differently and creating a new company, which we will 100% own, to improve, grow and develop our repairs […]
Leaseholders Update: Long-term services agreement
During 2023, we intend to enter into a long-term agreement with service providers under a long-term contract. A qualifying long-term agreement is a contract entered into by the landlord for a period of more than 12 months. Once an agreement is in place, if any repairs or works are required to your block that falls […]
We’ve Been Shortlisted for Not One, but TWO Prestigious Awards!
The National TPAS Cymru Good Practice Awards 2023 is the ultimate platform to share, recognise, and celebrate the incredible work we do with our customers in our communities. Our initiative, aptly named “Pop Up!” has caught the attention of the judges in the “Communicating with Customers and Residents Award” category. By organising engaging events throughout […]
Reducing our impact on the planet
We recently finished calculating our carbon footprint, which tells us how much carbon we use as an organisation in a year. This helps to give us an idea of the impact we’re having on the planet. Our total carbon usage for 2022-23 is 33,938 tonnes of carbon dioxide equivalent (tCO2e), which is a decrease of […]
eCymru is here!
eCymru, a housing portal created through a collaborative effort between various partners and tenants, officially launched its platform in March and we’re pleased to announce that you can now sign up as a Valleys to Coast tenant. eCymru is designed to be the bridge to events, engagement, and e-learning for tenants, with the goal of […]
Our contractor, Middleton Roofing, helps support local rugby club in Ogmore Vale
Middleton Roofing, one of our trusted contractors, has recently completed the replacement of roofs on 121 of our properties, ensuring the safety and comfort of our customers. But their contributions to the community doesn’t end there. In addition to their roofing work, Middleton Roofing has also made a generous donation to the Valley Ravens Rugby […]
Our Commitment to the Welsh Language!
We are delighted to introduce our Welsh language commitments; Addo, derived from the Welsh word for ‘to promise’ (pronounced ‘ah-tho’). These commitments emphasise our dedication to the Welsh language and are great timing with the upcoming celebrations of International Dylan Thomas Day this Sunday. As an organisation deeply rooted in Welsh heritage, we wholeheartedly embrace […]
Collaboration and Community: Enhancing Green Spaces in Brackla with EcoVigour
Our team has been actively collaborating with Bridgend County Borough Council and EcoVigour, their contracted partner, to enhance the green space on Ffordd Ganol, Brackla. We’ve accomplished several key initiatives, such as installing fencing, planting semi-mature trees, and creating a new seating area. To further improve the green space, we recently welcomed residents to join […]
Investing in our colleagues to create a more inclusive customer experience
With Deaf Awareness Week happening this week, we are proud to highlight the efforts our colleagues have made to enhance their communication skills. We understand that our customers come from diverse backgrounds, and we want to make sure that everyone feels welcome when they interact with us. That’s why we are investing in our colleagues […]
How are we performing?
At the end of every financial year in April, we look back over the previous 12 months to evaluate our performance. This gives us an idea of what we’re doing well, where we’re exceeding our goals, as well as identifying the areas that need improvement, helping us to establish our priorities for the year ahead. […]