We are committed to providing you with a home where you can feel safe and happy and we need your help to make sure that your home is secure and well-maintained.

To help us plan improvements to your home, it is important that we know what condition your home is in. This helps us plan how we need to maintain and improve them.

How will a home survey help me?

The whole home survey provides us with valuable insight into how your home is operating, where energy is being wasted and what improvements we can make to your home to help reduce your energy bills and carbon footprint.

What will we do at a whole home survey?

While conducting a full energy performance assessment, we will check the condition of both the inside as well as the outside your home, which could take up to 2 hours to complete.

The survey consists of three main areas:

Stock Condition Survey

This involves a full visual inspection of the outside and inside of your home. To assess the condition of your home, we will look at the following:

  • Roofs
  • Walls
  • Windows and doors
  • Fences
  • Paths
  • Kitchens
  • Bathrooms
  • Lofts
  • Heating systems
  • Insulation

EPC (Energy Performance Certificate)

An EPC measures how efficient your home is, considering things like how much it costs to heat your home, and how much carbon dioxide your home produces.

With this information we can make recommendations that will save you money and make your home more friendly for the planet.

Retrofit Potential Assessment

Retrofitting means improving a building to make it more energy efficient, saving you money and reducing the impact on the planet.

We will inspect your home to see what changes we could make to optimise your home. This could include things like additional insulation, electric heating, solar panels and more.

How can you help?


Fill in the form at the bottom of the page to request a whole home survey.

Alternatively, our surveyors will book an appointment to carry out the survey when they are scheduled in your area, so please be available at the date and time agreed, or arrange for another adult (over 18) to give us access to your home.

If you – or another adult – are no longer able to attend your appointment, please re-arrange for a day and time when you are available. 

Please make sure all rooms in your home, the loft and outside areas can be accessed easily on the day of your inspection.

What happens if there is a problem? 

If any safety-related repairs are identified during the survey, we will report these to our repairs department who will arrange for the repair to be done at a day and time that’s convenient to you.

Got a question?

If you need any support, our Assets Team are more than happy to help! Get in touch with any questions you may have or to book your appointment now. You can call us on 01656 762494, or click the button below to send us an email.

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Improving our repairs and maintenance (Link opens in new window)

Moving towards the future, we are making improvements to property repairs and maintenance which, from April 2024, will manage any repairs indicated by the whole home survey.

Learn more

Whole home survey request form

Please complete this form to request a whole home survey.

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