We want to make sure you know about local and national services that are here to help if you or someone you know needs support.
RNIB technology grant
The RNIB offers grants to some registered blind or partially sighted people for technology that can help them live independently. Their grants can help people to access devices such as accessible smartphones, talking watches and kitchen equipment.
Find out if you’re eligible and how to apply
For support with your application, please call our hub on 0300 123 2100
No one should face abuse or violence within their home, especially not from a partner or family member, and at Valleys to Coast Group we are committed to playing our role in helping our customers. If you are affected by domestic abuse, are worried about your own behaviour towards a family member or you are concerned for a neighbour or loved one, then these services may be able to help.
- ASSIA provides support to people affected by domestic violence within the Bridgend County Borough, whether you’re experiencing it yourself or are concerned about someone else. They offer practical help, advice, and a safe place to talk and work closely with national agencies to access emergency accommodation or other services. ASSIA phone number – 01656 815919
- Live Fear Free Wales offers many services including lots of useful resources, guidance and a confidential 24hr hotline. Live Fear Free Wales tel. 0808 80 10 800
At Valleys to Coast Group, we play an active role in local safety planning meetings (MARACS) where Police share information of domestic incidents with key agencies, to ensure that there is a multi-agency approach to supporting and protecting those affected.
For more help, or if you feel you need support in accessing any of these services, please call our Customer Service Team on 0300 123 2100 and they will be happy to put you in touch with the right members of our team.
If you’re struggling with drugs or alcohol, or if someone close to you needs help, then Barod offers a one stop shop, bringing together many specialist services working within Bridgend County Borough.
DASPA is a single point of access service and offers free and confidential advice, support, and treatment and will find the right service to help you. They’re here to listen, not judge, and can support you to take positive steps forward. They are also able to work with under 18’s if you are worried about a child.
There are a number of ways you can access DASPA including calling 0300 333 0000 or sending a text to 07908 664 774.
As with any health worry, it’s best to start the conversation with your GP by booking an appointment with them first. You can also call NHS Direct on 111 (option #2) and the operator will tell you the right place to get help. You may be able to speak to a trained mental health professional over the phone.
Other national services that offer crisis support 24hrs a day include Samaritans. You can call them on 116 123.
Locally, ARC (Assisted Recovery in the Community) can provide practical guidance, support and structured support to individuals who have mental health issues and are based in Bridgend town centre. You can call them on 01656 763176
If you are looking for advice, guidance or accessing services to assist with your living independently in your home, or if you’re concerned about someone else, help can be accessed through social services – Adult Social Care or you can call 01656 642279.
Contents insurance offers cover for your contents and personal belongings if you rent a property.
It covers items like furniture, jewellery, clothes and devices if they get damaged in events like floods and fires.
If you’re considering getting contents insurance, you can take a look at the best policies on offer and compare prices here https://www.comparethemarket.com/home-insurance/rental-contents/?AFFCLIE=KW94&SRC=KW94&cmpid=PC-_-GOG-_-HH-_-GEN-_-IZjG4QXjnMRG7zI&gad_source=1&gclid=EAIaIQobChMI2YzS6PaaiwMVSolQBh198SOPEAAYASAAEgKWX_D_BwE&gclsrc=aw.ds
If you have any questions about contents insurance, you can call our hub on 0300 123 2100 and our team can support you.
We understand that losing someone close to you is a difficult and emotional experience. Managing practical matters during this time can feel overwhelming. To help make the process of ending their occupancy with us as simple as possible, here’s what we’ll need from you:
Death certificate
To formally end a contract, we’ll need a copy of their death certificate for our records.
If you’re expecting a delay in the issue of this document, the Coroner is able to issue an Interim Death Certificate to you.
We are happy to accept an emailed photograph of both sides of the certificate.
Rent charges
Rent will continue to be charged to the contract holder’s estate until the keys have been returned to us, bringing the contract to an end formally.
When you’re satisfied that the property is clear and clean, you can bring the keys to us.
The keys must be returned no later than one calendar month from the date of death, at which point, we will end rent charges and change the locks.
If an extension is needed, please speak to a housing partner as soon as you can to arrange this.
Returning the keys
You can bring the keys to our offices on Tremains Road in Bridgend, or place them in the key safe we will provide at the address. If you call us on 0300 123 2100 when you are ready to return the keys, we can give you the key safe number.
Clearance and cleaning charges
To avoid incurring clearance and cleaning charges to the contract holder’s estate, the property needs to be returned to us clear and clean.
How the Tell Us Once service can help you
The Government’s Tell Us Once service lets you report a death to most government organisations in one go. You can access this service online at https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once.Please note that you would still need to notify us separately, as we don’t receive notifications from this service.
We’re here to offer support and answer your questions. If you need any help, please call us on 0300 123 2100.