Repairs

These are repairs which pose an immediate health, safety and security risk to our customers, or a risk of serious damage to their homes and our commercial properties.

These include:

• Gas leaks, which need to be reported to Wales and West on 0800 111 999.
• Carbon monoxide, or smoke detector sounding should also be reported to Wales and West on 0800 111 999.
• Water supply failure needs to be reported  to Welsh Water on 0800 052 0130.
• Serious water leaks, including roofs, which cannot be contained and will cause serious damage to property.
• Dangerous electrical faults, including exposed conductors (bare wires) or a total loss of power to fittings.
• A home is insecure following a break-in or vandalism, including serious damage to windows or doors.
• Faults with a fire alarm system, or smoke detection system.
• Unsafe structure of a property, including walls and roof tiles which could endanger people.
• Total failure of a heating system between 1st October 1st and 1st May.
• A property is insecure or inaccessible – please note there will be a charge for lost keys.
• Damage caused by fire – an initial inspection will be followed by the necessary repairs to make the home safe.
• A toilet is blocked (if only one in the building).
• Failure of communal staircase lighting, where there is no natural light or other light sources.
• Failure of smoke alarm.
• A tap which cannot be turned off.
• Blocked flue to an open fire or boiler.
• Rotten or dangerous stair treads.

These are repairs which seriously inconvenience our customers, but do not cause danger.

These include:

• Complete loss of a heating system (between 1st May and 30th September).
• Failure of electric fittings: sockets, power outlet, ceiling rose, and switches where there is no immediate danger.
• Leaks to plumbing that can be contained.
• External overflow running, which would be classed as an emergency repair in winter.
• Handrail or balustrades which are loose, or stairs are damaged.
• Loose wash-hand basin or toilets.
• A door entry system is not working in a block of flats.
• There has been physical damage to emergency lighting.
• There is partial loss of power or water supply.
• The main roof is leaking, which can be classed as an emergency depending on the severity which would be classified when the repair is reported.
• An extractor fan is faulty in a room where there are no windows.
• A toilet is not flushing.

These are serious defects which may cause damage to a home or commercial property if not dealt with swiftly, but which do not seriously inconvenience the customer.

These include:

• Blocked or leaking gutters, or a rainwater downpipe.
• Repairs needed to kitchen units, internal doors and skirtings.
• Poorly fitting doors or windows.
• Damaged gates, and fences.
• Loose paving stones.
• Broken extractor fans.
• Loose wall tiles.
• Cracked or broken glazing where no danger exists.
• Damaged or leaking drains.
• Partial failure of a heating system, like an individual radiator failure.
• Minor roof leaks, waste pipes leaking outside a property.
• Failure of a second toilet in a property.
• Faulty taps, including dripping.
• Broken wooden floors.
• Any repairs needed to garages or common areas.
• Replacement of floor tiles, or sheet flooring.
• Leaking roofs to out-houses.

These responsibilities are listed in the Tenant Handbook.

They include :

• Decoration and fixing of minor cracking of ceilings, walls and skirting boards.
• The maintenance of your garden.
• Careless damage to a property.
• Drains and waste pipes that have become blocked through misuse.
• Replacing light bulbs in all light fittings, with the exception of where a tool is required to open a light fitting.
• Plugs and chains to baths, basins and sinks.
• Removing or treating an infestation of fleas, mice, rats, wasps, bees and cockroaches.
• Fixing a TV aerial, unless it is a communal system (a block of flats, for example).
• The adaptation of doors to accommodate carpets.
• Connecting and removing appliances including cookers, fridges, washers, dryers and dishwashers.
• Replacement of a broken doorbell.
• Replacement of broken curtain rails, coat hooks and shelving.