We Want to Hear From You: Complete Our Communications Survey to Help Us Improve
October 25, 2024 We’re reviewing the way we talk to our tenants and partners across our digital and printed channels. As part of the review, we want to find out what we’re currently doing well – and what you think we could do better! Here are some of the questions we’ll be asking in the […]
We’ve Been Shortlisted for This Year’s Welsh Housing Awards!
October 24, 2024 This year, we’ve entered ourselves into the Welsh Housing Awards in two categories, and we’ve been shortlisted for both. The Welsh Housing Awards celebrate the creativity, passion, and innovation of housing organisations and individuals across Wales. It’s a fantastic recognition of the work we do to provide homes where people feel happy […]
Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]
How Door Conversations Are Changing the Future of Our Services—And How You Can Help
We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week […]
How to bring attention to unfixed repairs in your homes
Ensuring you feel safe and happy in your homes is at the heart of everything we do. This is why we believe it’s important to guide you through the process of reporting and resolving repair issues. Step One: Report the problem Report any damage or repair needs to us immediately. Also, remember to check your […]
Creating Tiny Forests throughout Bridgend!
We’re excited to let you know about our new Tiny Forests Project. This project will bring more green spaces to our communities, and we’d love for you to get involved! What’s a Tiny Forest?A Tiny Forest is a small forest, about the size of a tennis court (200 square metres), packed with around 600 trees. […]
Congratulations to Our Colleagues on Earning Their Level 5 in Management and Leadership!
We believe in the power of continuous learning and professional development. Today, we’re thrilled to celebrate the achievements of five of our colleagues – Lizzie, Chris, Bethan, Darren, and Kayleigh – who have completed their Level 5 …
Cycling 253 miles across Wales
Cycling is not only a great way to commute, it can also be a source of freedom and adventure for many, like our colleague Chris George who is a passionate cyclist. Next month, Chris will be tackling one of the most challenging long-distance routes in the National Cycle Network, Lôn Las Cymru. This incredible route […]
New Affordable Housing Development at Former Bettws Social Club Site
We’ve secured the site of the old Bettws Social Club, where we’ll be building 20 one-bedroom flats delivered by property developers, Castell Group. With planning approval already in place, this is a big step forward in creating new homes for the community. Building these new homes not only helps people in the area but also […]
Choral Coasters are singing at Rhiw Shopping Centre
Choral Coasters, our workplace choir, will be performing at the Rhiw Shopping Centre on Thursday, 29th August 2024. We’ll kick off our hour-long set at 12:45 PM, and we’d love to see you there! Our small but enthusiastic choir is made up of nine colleagues who love coming together to share music with the community. […]