The Welsh Housing Awards: beyond the nominations
This year, we were nominated for a Welsh Housing Award in two categories – Community Income Team and Young Achiever in Housing. We were thrilled that our repairs company, LLanw, won the award for best campaign. Although we didn’t win an award, we had a fantastic time celebrating being recognised for the hard work we […]
Showtime at Lake View Community Living Scheme
Last week, residents at Lake View were treated to a medley of Christmas songs, performed by Porthcawl pupils, to get them into the festive spirit. Our Community Living Schemes offer community living accommodation for residents aged over fifty and are equipped with communal lounges, kitchens, and laundry facilities. Bringing the community together Our engagement team […]
Mince pies, music and “Merry Christmases”: Llys Ton residents enjoy annual Xmas party
Christmas has arrived early for our customers at Llys Ton, who attended a festive party hosted by our dedicated Community Living Team last Thursday. Llys Ton is our only extra care scheme, and our colleagues have worked hard to build a sense of community among the residents. Emma Norman, Community Living Partner at Valleys to […]
New housing management system on the way
We’ve worked with CIVICA, our colleagues, and you – our customers – to develop a new and improved housing management system. Speeding up our services Right now, we use a mix of systems and spreadsheets to manage things like repairs, rent collection, tenancy management, and customer communication. The new system will simplify all of this […]
How universal credit could give your bank account a boost
As the cost of living rises, many of us are counting our pennies. If you’ve experienced a change of income or a job loss recently, you could be eligible for universal credit or other benefits. Even if you’re working, you may be able to receive the monthly payment to top up your income and help […]
How to stay safe during storm season
As Bridgend braces itself for another storm – storm Darragh – you can protect yourself by following the Met Office’s advice. Five things to do before the storm starts: During the storm… After the storm: You can find further advice on the Met Office. Got an emergency repair? We’re here to help You can call […]
What’s on in December: our Christmas Calendar of Events
Our Engagement team have organised lots of events to keep you busy during the run up to Christmas. Here’s what’s coming up: Monday 2nd December Community Drop In at The Bridge, Dunraven Place, Bridgend at 10am-11:30am Tuesday 3rd December Community Drop In and Cuppa with a Copper, Sarn Library at 11:30am-1pm Thursday 5th December Community […]
Colleagues and community members unite to plant Tiny Forest in Bridgend
Over two days last week, staff, schoolchildren and Bridgend residents rolled up their sleeves to plant 1,000 trees in Heol-y-Frenhines. Tiny Forest, mighty impact A Tiny Forest is a small woodland, about the size of a tennis court, which is planted using the Japanese Miyawaki method. They bring the benefits of woodland into urban areas, improving […]
Our new Customer and Community Engagement Strategy is in the works!
Last week, we invited our customers to a session all about how we engage with them. Led by Treena from Co-Production Wales, we brainstormed ways to improve our engagement and finalise the new strategy – with our customers at the heart of it. Here’s what our customers had to say Everyone who attended the session […]
What’s on in November: dates for your diary
We’ve organised a variety of events to keep you busy this month, from Christmas markets to community drop ins. Here’s what you’ve got to look forward to over the next week: Wednesday 20th November Christmas market at Abercedin Primary School Sports Hall, 6pm-9pm. Thursday 21st November Community drop in at Bryntirion Community Centre, 9am-11:30am. Bettws […]