Ensuring Safety and Compliance in Our Homes
This week is National Social Housing Safety and Compliance Week, and it’s calling for the entire social housing supply chain to unite behind ‘Together for Safety,’ a new movement aimed at improving customer safety. There are several things we do to keep you safe and ensure compliance in our homes. Gas SafetySafety is our top […]
Improving Our Customer Experience for Disabled People
Today is Purple Tuesday! This is a day to celebrate and commit to raising awareness, deepening understanding, and coming up with solutions to improve accessibility for our customers and colleagues. Our recent EDI door-knocking exercise revealed that out of 1033 of you who participated and completed the section about disability, 68% said that you have […]
Join Our Talk Tuesday Sessions During This Talk Money Week
Money. It’s a subject we all think about, but often it’s the one we’d rather not discuss openly. Talk Money Week is a perfect time to break the silence and open up and chat about our finances. We’re supporting this, and we want you to join in too by taking a simple but significant step: […]
Share your thoughts and opinions for a chance to win Welsh food prizes with TPAS Cymru.
We work closely with TPAS Cymru (Tenant Participation Advisory Service) and are supporting them with the launch of their 3rd Annual National Tenant Survey. Why is this survey important? TPAS Cymru are looking to build on the valuable insights they gathered in their 2022 Annual Survey, where you shared your thoughts and opinions. These insights […]
Promoting Inclusivity and Safety: Hate Crime Training
Last month, we shared our approach to equality, diversity, and inclusion within our organisation, which we proudly announced at our Birthday Conference. To further our commitment, we’ve partnered with South Wales Police to conduct hate crime training. This initiative is not just about awareness but about real, tangible actions we can take to support our […]
Join Us for Our Community Drop-in Event
Recent feedback from you tells us that you prefer face-to-face interactions. We’ve listened and are bringing back our Community Drop-in event. Our aim is to bridge any communication gaps and provide more opportunities for you to engage with us. 🏡 Location: Caerau Community Centre, Woodlands Terrace, Caerau, Maesteg CF34 0SR🗓️ Date: Monday, 30th October🕐 Time: […]
Let’s Keep Our Community Safe this Halloween and Bonfire Night!
With Halloween and Bonfire Night approaching, our top priority is your safety in your homes and in your communities. Whether you’re carving pumpkins, decorating your home, or planning bonfires and fireworks, we’ve got some safety tips to ensure a spooktacular yet safe celebration. Halloween Bonfire Night We typically recommend you attend organised events, but we […]
Double Shortlist at the Welsh Housing Awards 2023
Our dedication, hard work, and innovation have earned us not one, but two shortlists at the Welsh Housing Awards 2023! Our first shortlisting for the Supporting Communities Award has been recognised for our exceptional work with our Jubilee Crescent Community Action Plan project. This initiative was the result of a collaborative effort, involving multiple teams, […]
Supporting You Through the Cost of Living Crisis
The cost of living crisis has been a growing concern for many of us, and we are committed to providing you with the support you need during these challenging times. We’re excited to share our new partnership with Warm Wales regarding an initiative that will help you with this. Warm Wales is an organisation who […]
Gathering your feedback and equality, diversity and inclusion information.
This week, our team is back door knocking throughout Bridgend, continuing to offer additional support to customers so they can continue living safe and happy in their homes. Here’s a snapshot of what we’ve discovered so far: 911 customers have already taken our survey. We’ve learned that some of our customers communicate exclusively through British […]