Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]
How Door Conversations Are Changing the Future of Our Services—And How You Can Help
We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week […]
Making Our Neighbourhoods Greener and Safer
We’re committed to making our neighbourhoods not just places to live, but places to thrive. You might not know this, but we look after approximately 500 trees and have approximately 525,000m² of land across our estates! That’s why we’re taking a close look at the trees across our estates, ensuring they’re healthy and safe for […]
Creating Tiny Forests throughout Bridgend!
We’re excited to let you know about our new Tiny Forests Project. This project will bring more green spaces to our communities, and we’d love for you to get involved! What’s a Tiny Forest?A Tiny Forest is a small forest, about the size of a tennis court (200 square metres), packed with around 600 trees. […]
Congratulations to Our Colleagues on Earning Their Level 5 in Management and Leadership!
We believe in the power of continuous learning and professional development. Today, we’re thrilled to celebrate the achievements of five of our colleagues – Lizzie, Chris, Bethan, Darren, and Kayleigh – who have completed their Level 5 …
New Affordable Housing Development at Former Bettws Social Club Site
We’ve secured the site of the old Bettws Social Club, where we’ll be building 20 one-bedroom flats delivered by property developers, Castell Group. With planning approval already in place, this is a big step forward in creating new homes for the community. Building these new homes not only helps people in the area but also […]
£213,000 to transform our green and grey spaces into Food Growing Hubs!
We have been awarded a substantial grant of £213,000 from the National Lottery Heritage Fund. This generous funding will enable us to use our redundant green and grey spaces with a focus on two key priorities: community food growing and carbon capture. Community Food GrowingOur aim is to create spaces where residents can come together […]
Our Promise to Include Everyone🌈✨
As June arrives, many organisations display rainbow-coloured logos as a sign of support for equality, diversity and inclusion (EDI) and the celebration of our unique differences. This year, we want to go beyond just changing our logo and make a real impact by actively getting involved, educating ourselves, and supporting our LGBTQ+ community. Bridgend’s Pride […]
Our First Development Outside Bridgend
We’re excited to announce the beginning of our very first development project outside Bridgend. In partnership with Castell Group Ltd, we’re set to build high-quality, energy-efficient affordable housing in Porth, Rhondda Cynon Taf, addressing a critical need for new homes in the area. Our project site is a brownfield location that once housed the YMCA […]
Gathering Insights from Customers with Protected Characteristics on Reporting Repairs
We want our services to be accessible and inclusive for everyone. As part of our commitment to equality, diversity, and inclusion (EDI) outlined in our EDI Roadmap, we have launched a project to better understand the experiences of our customers with protected characteristics when they report repairs to us. We want to hear about your […]