We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week so that we can gain a deeper understanding of our customers’ needs.
The data we’re collecting is essential. It’s not just numbers—it’s information that will guide the decisions we make in the future and help us continuously improve the services we provide. By knowing our audience better, we can tailor our support to meet their specific needs and make a real impact in their lives.
As Mel Thomas, our Project Support Officer, said, “Collecting EDI data is all about making sure we are informed about the people we serve. Every bit of data helps us make better decisions and improve the way we deliver our services.” This data ensures that we provide services that are inclusive and relevant to everyone in our community.
In the video above, a representative from Tai Pawb mentions, “EDI is a journey, not a destination.” This is such an important reminder—our work doesn’t end with just one round of data collection. EDI is an ongoing effort, and we’re committed to continuously improving how we serve our customers.
We originally launched this effort as part of National Inclusion Week, and we’re sharing this video now during National Customer Service Week as a reminder that understanding our customers is at the heart of everything we do. This week is all about celebrating great customer service, and what better way to improve our service than by listening closely to those we serve?
Thank you for participating, if you haven’t given us your data then you can do this here: https://www.valleystocoast.wales/my-home/getting-to-know-you/